Patient Information Leaflet
At Leslie Medical Practice we aim at all times to provide the best possible service, both clinical and administrative. However there may be times when you felt that we have not done this.
Should you have a complaint or concern about the service you have received from the practice, please let us know. We operate a Practice Complaints Procedure as part of the NHS system, for dealing with complaints, comments and suggestions.
How do you Complain?
We hope that most problems can be resolved easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know in writing as quickly as possible to enable us to investigate the matter and establish what happened. If this is not possible please let us have details of your complaint as follows:-
• Within 6 (six) months of the incident that caused the problem.
• Within 6 (six) months of you discovering that there is a problem, provided this is within 12 (twelve) months of the incident.
Our Practice Manager will be happy to deal with any complaints that you may have. She will fully explain the procedure and ensure that your concerns are dealt with appropriately. Complaints should be made in writing, addressed to the Practice Manager. Alternatively you may request an appointment to discuss your concerns with the Practice Manager. We would ask that you are as specific as possible about the details of your complaint to enable us to fully investigate the issues.
Do you have any comments or suggestions?
If you have any comments or suggestions as to how we can improve the services that we provide or have any positive feedback regarding an experience you have had within the Practice we would like to know.